Parents sometimes attempt to contact the Sonoma County Office of Education (SCOE) for assistance regarding complaints against local schools; however, SCOE does not have authority over local schools and these calls are referred back to the district level. Note that the day-to-day operations of each public school are overseen by a district superintendent and elected board of trustees, not by the County Office of Education.
If you are experiencing a problem with your local school, there is a specific procedure that you should follow to get your complaint resolved.
If your complaint involves an individual teacher or other member of the school staff, it is suggested that you contact him/her directly to discuss your concerns and try to resolve the problem informally. If this fails, contact the principal or vice principal of the school. If this also produces unsatisfactory results or you are uncertain how to proceed, contact the district office for assistance.
Each district has a written policy and administrative regulations for dealing with complaints. These documents provide direction on how to file a complaint at the district level and will be provided to you on request. In many cases, you will be asked to submit your complaint in writing. Complaints are handled as described in the district policy, which also includes an appeal process.
Some types of complaints may require special handling. For example, if your complaint involves special education services, you may want to call the Sonoma County SELPA’s Alternative Dispute Resolution (ADR) helpline at (707) 524-2785. This resource is available to resolve disagreements between schools and the families of all children in special education in Sonoma County. If your complaint alleges discrimination, harassment, or a violation of a federal or state law, you may need to follow Uniform Complaint Procedures. Your school district can inform you about this process.
If you would like contact information for a particular district, please see our district directory.
Civil rights complaints may also be filed at any time with the U.S. Department of Education's Office for Civil Rights. More information on how to do so is available here.